Refund Policy
This policy sets general expectations for cancellations and refunds on custom digital services provided by 27techlab.
Effective date: September 11, 2026. Project proposals or signed agreements may contain service-specific refund terms; where they conflict, the signed project terms should control to the extent permitted by law.
1. Custom service work
Website development, configuration, integration, design, and other professional services are customized to each client. Fees may become non-refundable as work is completed, resources are allocated, or project milestones are delivered.
2. Before work begins
If a client cancels before substantive work has started, 27techlab may approve a full or partial refund after deducting any non-recoverable third-party costs, payment processing charges, or administrative work already completed.
3. Work in progress
If a project is cancelled after work has begun, any approved refund will be based on the unearned portion of fees after accounting for discovery, design, development, configuration, meetings, revisions, and other work already performed.
4. Completed or delivered work
Payments for completed milestones, delivered digital work, approved designs, completed integrations, or services already rendered are generally non-refundable except where required by law or specifically agreed in writing.
5. Third-party costs
Domain registration, hosting, licenses, premium themes or plugins, gateway or processor charges, platform subscriptions, and other third-party purchases are generally non-refundable by 27techlab. Any refund for those items is subject to the third party's own policy.
6. Payment gateway approval
27techlab cannot guarantee approval by any bank, gateway, processor, wallet provider, platform, or other third party. A third party's refusal, delay, suspension, or policy decision does not automatically create a right to a refund for development or integration work already performed.
7. How to request a refund
Send a written request to info@27techlab.com with your name, project name, invoice or payment reference, and reason for the request. We will review the project status and applicable written terms before responding.
8. Approved refunds
If a refund is approved, it will normally be returned through an available method consistent with the original payment route where practical. Processing times may vary by bank or payment provider.